body {
    min-height: 100vh;
    background-color: #f3f4f6;
}

.bs-admin-shell-body {
    --bs-admin-sidebar-width: 280px;
    --bs-admin-sidebar-width-compact: 72px;
    --bs-admin-sidebar-surface: linear-gradient(180deg, #0f172a 0%, #16213b 48%, #1d2847 100%);
    --bs-admin-sidebar-border: rgba(148, 163, 184, 0.16);
    --bs-admin-sidebar-text: rgba(226, 232, 240, 0.94);
    --bs-admin-sidebar-muted: rgba(148, 163, 184, 0.82);
    --bs-admin-sidebar-active: rgba(56, 189, 248, 0.18);
    --bs-admin-sidebar-active-border: rgba(56, 189, 248, 0.38);
    --bs-admin-sidebar-hover: rgba(148, 163, 184, 0.12);
    --bs-admin-main-background: linear-gradient(180deg, #eef2ff 0%, #f8fafc 48%, #f3f4f6 100%);
    height: 100vh;
    overflow: hidden;
}

.bs-admin-shell {
    background: var(--bs-admin-main-background);
    height: 100vh;
    overflow: hidden;
}

.bs-admin-theme-dark {
    --bs-body-bg: #0f172a;
    --bs-body-color: #e5e7eb;
    --bs-border-color: rgba(148, 163, 184, 0.22);
    --bs-tertiary-bg: #111827;
    --bs-admin-main-background: linear-gradient(180deg, #0b1120 0%, #111827 48%, #0f172a 100%);
    --bs-admin-sidebar-surface: linear-gradient(180deg, #020617 0%, #0f172a 48%, #111827 100%);
    --bs-admin-sidebar-border: rgba(148, 163, 184, 0.22);
    --bs-admin-sidebar-text: rgba(248, 250, 252, 0.94);
    --bs-admin-sidebar-muted: rgba(203, 213, 225, 0.72);
    --bs-admin-sidebar-active: rgba(56, 189, 248, 0.18);
    --bs-admin-sidebar-active-border: rgba(56, 189, 248, 0.44);
    --bs-admin-sidebar-hover: rgba(148, 163, 184, 0.13);
}

.bs-admin-theme-dark .card,
.bs-admin-theme-dark .modal-content,
.bs-admin-theme-dark .dropdown-menu {
    background-color: #111827;
    color: #e5e7eb;
    border-color: rgba(148, 163, 184, 0.22);
}

.bs-admin-theme-dark .card {
    box-shadow: 0 18px 42px rgba(0, 0, 0, 0.22) !important;
}

.bs-admin-theme-dark .bg-white,
.bs-admin-theme-dark .bg-light,
.bs-admin-theme-dark .bg-body,
.bs-admin-theme-dark .bg-body-secondary,
.bs-admin-theme-dark .bg-body-tertiary,
.bs-admin-theme-dark .list-group-item,
.bs-admin-theme-dark .card-footer {
    background-color: #111827 !important;
    color: #e5e7eb !important;
    border-color: rgba(148, 163, 184, 0.22) !important;
}

.bs-admin-theme-dark .border,
.bs-admin-theme-dark .border-top,
.bs-admin-theme-dark .border-bottom,
.bs-admin-theme-dark .border-start,
.bs-admin-theme-dark .border-end {
    border-color: rgba(148, 163, 184, 0.22) !important;
}

.bs-admin-theme-dark .text-body-secondary {
    color: #94a3b8 !important;
}

.bs-admin-theme-dark .form-text,
.bs-admin-theme-dark .small.text-muted,
.bs-admin-theme-dark .text-muted {
    color: #94a3b8 !important;
}

.bs-admin-theme-dark .nav-pills .nav-link:not(.active) {
    color: #e2e8f0;
}

.bs-admin-theme-dark .nav-pills .nav-link:not(.active):hover,
.bs-admin-theme-dark .nav-pills .nav-link:not(.active):focus {
    background-color: rgba(148, 163, 184, 0.12);
    color: #ffffff;
}

.bs-admin-theme-dark .table {
    --bs-table-color: #e5e7eb;
    --bs-table-bg: transparent;
    --bs-table-border-color: rgba(148, 163, 184, 0.22);
}

.bs-admin-theme-dark .table-light {
    --bs-table-color: #e5e7eb;
    --bs-table-bg: #1f2937;
    --bs-table-border-color: rgba(148, 163, 184, 0.22);
}

.bs-admin-theme-dark .form-control,
.bs-admin-theme-dark .form-select,
.bs-admin-theme-dark textarea.form-control {
    background-color: #0f172a;
    border-color: rgba(148, 163, 184, 0.32);
    color: #e5e7eb;
}

.bs-admin-theme-dark .form-select option,
.bs-admin-theme-dark .form-select optgroup {
    background-color: #0f172a;
    color: #e5e7eb;
}

.bs-admin-theme-dark .form-control:focus,
.bs-admin-theme-dark .form-select:focus {
    background-color: #111827;
    border-color: #38bdf8;
    color: #f8fafc;
    box-shadow: 0 0 0 0.2rem rgba(56, 189, 248, 0.18);
}

.bs-admin-theme-dark .form-control::placeholder {
    color: #64748b;
}

.bs-admin-theme-dark .breadcrumb {
    background-color: transparent !important;
}

.bs-admin-theme-dark .alert-light {
    background-color: rgba(15, 23, 42, 0.94);
    border-color: rgba(148, 163, 184, 0.28);
    color: #e5e7eb;
}

.bs-admin-theme-dark .alert-warning {
    background-color: rgba(120, 84, 0, 0.28);
    border-color: rgba(245, 158, 11, 0.54);
    color: #fde68a;
}

.bs-admin-theme-dark .btn-dark {
    --bs-btn-color: #ffffff;
    --bs-btn-bg: #2563eb;
    --bs-btn-border-color: #2563eb;
    --bs-btn-hover-color: #ffffff;
    --bs-btn-hover-bg: #1d4ed8;
    --bs-btn-hover-border-color: #1d4ed8;
    --bs-btn-active-color: #ffffff;
    --bs-btn-active-bg: #1e40af;
    --bs-btn-active-border-color: #1e40af;
    --bs-btn-disabled-color: rgba(255, 255, 255, 0.74);
    --bs-btn-disabled-bg: #334155;
    --bs-btn-disabled-border-color: #475569;
}

.bs-admin-theme-dark .btn-outline-dark {
    --bs-btn-color: #e2e8f0;
    --bs-btn-border-color: rgba(148, 163, 184, 0.62);
    --bs-btn-hover-color: #ffffff;
    --bs-btn-hover-bg: #2563eb;
    --bs-btn-hover-border-color: #2563eb;
    --bs-btn-active-color: #ffffff;
    --bs-btn-active-bg: #1d4ed8;
    --bs-btn-active-border-color: #1d4ed8;
    --bs-btn-disabled-color: rgba(203, 213, 225, 0.68);
    --bs-btn-disabled-border-color: rgba(148, 163, 184, 0.24);
    background-color: rgba(15, 23, 42, 0.34);
}

.bs-admin-theme-dark .btn-outline-secondary {
    --bs-btn-color: #cbd5e1;
    --bs-btn-border-color: rgba(148, 163, 184, 0.5);
    --bs-btn-hover-color: #ffffff;
    --bs-btn-hover-bg: #334155;
    --bs-btn-hover-border-color: #64748b;
    --bs-btn-active-color: #ffffff;
    --bs-btn-active-bg: #475569;
    --bs-btn-active-border-color: #64748b;
    --bs-btn-disabled-color: rgba(203, 213, 225, 0.62);
    --bs-btn-disabled-border-color: rgba(148, 163, 184, 0.22);
}

.bs-admin-theme-dark .btn:disabled,
.bs-admin-theme-dark .btn.disabled,
.bs-admin-theme-dark fieldset:disabled .btn {
    opacity: 1;
}

.bs-admin-theme-dark .badge.text-bg-light,
.bs-admin-theme-dark .badge.bg-light,
.bs-admin-theme-dark .text-bg-light {
    background-color: rgba(148, 163, 184, 0.16) !important;
    color: #e2e8f0 !important;
    border-color: rgba(148, 163, 184, 0.28) !important;
}

.bs-admin-theme-dark .text-dark {
    color: #e2e8f0 !important;
}

.bs-admin-theme-dark .page-link {
    background-color: #111827;
    border-color: rgba(148, 163, 184, 0.28);
    color: #cbd5e1;
}

.bs-admin-theme-dark .page-link:hover,
.bs-admin-theme-dark .page-link:focus {
    background-color: rgba(37, 99, 235, 0.2);
    border-color: rgba(59, 130, 246, 0.52);
    color: #ffffff;
}

.bs-admin-theme-dark .page-item.active .page-link {
    background-color: #2563eb;
    border-color: #2563eb;
    color: #ffffff;
}

.bs-admin-theme-dark .dropdown-item {
    color: #cbd5e1;
}

.bs-admin-theme-dark .dropdown-item:hover,
.bs-admin-theme-dark .dropdown-item:focus {
    background-color: rgba(56, 189, 248, 0.12);
    color: #ffffff;
}

.bs-admin-theme-dark .admin-topbar-user-toggle {
    color: #e5e7eb;
}

.bs-admin-theme-dark .admin-topbar-user-toggle:hover,
.bs-admin-theme-dark .admin-topbar-user-toggle:focus {
    color: #ffffff;
}

.bs-admin-workspace {
    position: relative;
    display: grid;
    grid-template-columns: var(--bs-admin-sidebar-width) minmax(0, 1fr);
    min-height: 0;
    overflow: hidden;
}

.bs-admin-sidebar-slot {
    min-height: 0;
    z-index: 1040;
}

.bs-admin-main {
    min-width: 0;
    overflow-y: auto;
}

.bs-admin-sidebar-backdrop {
    position: fixed;
    inset: 57px 0 0 0;
    background: rgba(15, 23, 42, 0.48);
    opacity: 0;
    pointer-events: none;
    transition: opacity 0.24s ease;
    z-index: 1035;
}

.bs-admin-sidebar {
    display: flex;
    flex-direction: column;
    height: 100%;
    color: var(--bs-admin-sidebar-text);
    background: var(--bs-admin-sidebar-surface);
    border-right: 1px solid var(--bs-admin-sidebar-border);
    box-shadow: 18px 0 38px rgba(15, 23, 42, 0.14);
}

.bs-admin-sidebar__brand {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 1rem;
    padding: 1.35rem 1.25rem 1rem;
    border-bottom: 1px solid rgba(148, 163, 184, 0.16);
}

.bs-admin-sidebar__eyebrow {
    font-size: 0.68rem;
    letter-spacing: 0.16em;
    text-transform: uppercase;
    color: rgba(148, 163, 184, 0.86);
    margin-bottom: 0.3rem;
}

.bs-admin-sidebar__title {
    font-size: 1rem;
    font-weight: 700;
    letter-spacing: -0.02em;
    color: #f8fafc;
}

.bs-admin-sidebar__pill {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 0.36rem 0.62rem;
    border-radius: 999px;
    font-size: 0.68rem;
    font-weight: 700;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    background: rgba(56, 189, 248, 0.14);
    color: #bae6fd;
    border: 1px solid rgba(56, 189, 248, 0.24);
}

.bs-admin-sidebar__scroll {
    flex: 1 1 auto;
    overflow-y: auto;
    padding: 1rem 0.85rem 1.25rem;
}

.bs-admin-sidebar__scroll::-webkit-scrollbar {
    width: 8px;
}

.bs-admin-sidebar__scroll::-webkit-scrollbar-thumb {
    border-radius: 999px;
    background: rgba(148, 163, 184, 0.18);
}

.bs-admin-sidebar__section + .bs-admin-sidebar__section {
    margin-top: 1.35rem;
}

.bs-admin-sidebar__section-label {
    padding: 0 0.55rem;
    margin-bottom: 0.7rem;
    font-size: 0.7rem;
    font-weight: 700;
    letter-spacing: 0.18em;
    text-transform: uppercase;
    color: rgba(148, 163, 184, 0.78);
}

.bs-admin-sidebar__group + .bs-admin-sidebar__group {
    margin-top: 0.9rem;
}

.bs-admin-sidebar__group-title {
    display: flex;
    align-items: center;
    justify-content: space-between;
    width: 100%;
    gap: 0.5rem;
    padding: 0.22rem 0.55rem;
    margin-bottom: 0.38rem;
    border: 0;
    background: transparent;
    font-size: 0.82rem;
    font-weight: 600;
    text-align: left;
    color: rgba(226, 232, 240, 0.78);
    cursor: pointer;
}

.bs-admin-sidebar__group-title:hover,
.bs-admin-sidebar__group-title:focus-visible {
    color: #ffffff;
}

.bs-admin-sidebar__group.is-current > .bs-admin-sidebar__group-title {
    color: #ffffff;
    outline: 1px solid rgba(255, 255, 255, 0.92);
    border-radius: 0.3rem;
}

.bs-admin-sidebar__group-caret {
    flex: 0 0 auto;
    font-size: 0.78rem;
    transition: transform 0.18s ease;
}

.bs-admin-sidebar__group:not(.is-open) .bs-admin-sidebar__group-caret {
    transform: rotate(-90deg);
}

.bs-admin-sidebar__group-items {
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
}

.bs-admin-sidebar__group:not(.is-open) .bs-admin-sidebar__group-items {
    display: none;
}

.bs-admin-sidebar__item {
    display: flex;
    align-items: center;
    gap: 0.88rem;
    min-height: 44px;
    padding: 0.72rem 0.78rem;
    border-radius: 16px;
    color: var(--bs-admin-sidebar-text);
    text-decoration: none;
    transition: background-color 0.22s ease, border-color 0.22s ease, color 0.22s ease, transform 0.22s ease, box-shadow 0.22s ease;
    border: 1px solid transparent;
    position: relative;
}

.bs-admin-sidebar__item:hover,
.bs-admin-sidebar__item:focus-visible {
    background: var(--bs-admin-sidebar-hover);
    color: #ffffff;
    transform: translateX(2px);
}

.bs-admin-sidebar__item.is-active {
    background: linear-gradient(135deg, rgba(56, 189, 248, 0.24) 0%, rgba(59, 130, 246, 0.16) 100%);
    border-color: var(--bs-admin-sidebar-active-border);
    color: #ffffff;
    box-shadow: 0 12px 24px rgba(15, 23, 42, 0.22);
}

.bs-admin-sidebar__item.is-disabled {
    cursor: default;
    opacity: 0.84;
}

.bs-admin-sidebar__item.is-disabled:hover,
.bs-admin-sidebar__item.is-disabled:focus-visible {
    transform: none;
    background: rgba(148, 163, 184, 0.08);
}

.bs-admin-sidebar__icon {
    width: 1.5rem;
    min-width: 1.5rem;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 1.05rem;
}

.bs-admin-sidebar__label {
    min-width: 0;
    flex: 1 1 auto;
    font-size: 0.94rem;
    font-weight: 500;
    line-height: 1.2;
}

.bs-admin-sidebar__badge {
    margin-left: auto;
}

.bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-workspace {
    grid-template-columns: var(--bs-admin-sidebar-width-compact) minmax(0, 1fr);
}

.bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__brand {
    justify-content: center;
    padding-inline: 0.6rem;
}

.bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__eyebrow,
.bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__title,
.bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__pill,
.bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__section-label,
.bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__group-title,
.bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__label,
.bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__badge {
    display: none !important;
}

.bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__scroll {
    padding-inline: 0.4rem;
}

.bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__group-items {
    align-items: center;
}

.bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__group:not(.is-open) .bs-admin-sidebar__group-items {
    display: flex;
}

.bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__item {
    width: 52px;
    min-height: 52px;
    justify-content: center;
    padding: 0;
    border-radius: 18px;
    transform: none;
}

.bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__item:hover,
.bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__item:focus-visible {
    transform: translateY(-1px);
}

@media (max-width: 1199.98px) {
    .bs-admin-workspace {
        grid-template-columns: minmax(0, 1fr);
    }

    .bs-admin-sidebar-slot {
        position: fixed;
        left: 0;
        top: 57px;
        width: min(280px, calc(100vw - 2rem));
        height: calc(100vh - 57px);
        transform: translateX(-100%);
        transition: transform 0.24s ease;
    }

    .bs-admin-shell-body.bs-admin-sidebar-mobile-open .bs-admin-sidebar-slot {
        transform: translateX(0);
    }

    .bs-admin-shell-body.bs-admin-sidebar-mobile-open .bs-admin-sidebar-backdrop {
        opacity: 1;
        pointer-events: auto;
    }

    .bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar-slot {
        width: min(280px, calc(100vw - 2rem));
    }

    .bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__brand,
    .bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__eyebrow,
    .bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__title,
    .bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__pill,
    .bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__section-label,
    .bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__group-title,
    .bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__label,
    .bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__badge {
        display: initial;
    }

    .bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__brand {
        display: flex;
        justify-content: space-between;
        padding-inline: 1.25rem;
    }

    .bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__group-items {
        align-items: stretch;
    }

    .bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__group:not(.is-open) .bs-admin-sidebar__group-items {
        display: none;
    }

    .bs-admin-shell-body.bs-admin-sidebar-compact .bs-admin-sidebar__item {
        width: auto;
        min-height: 44px;
        justify-content: flex-start;
        padding: 0.72rem 0.78rem;
    }
}

.public-hero {
    background: linear-gradient(135deg, #ffffff 0%, #f8f9fa 100%);
}

.public-footer {
    padding-bottom: 2rem;
}

.section-note {
    color: #6c757d;
}

/* Navigation feedback: does not block controls or conceal error pages. */
.bes-navigation-status{position:fixed;top:50%;left:50%;transform:translate(-50%,-50%);z-index:10900;display:flex;align-items:center;gap:14px;max-width:calc(100vw - 32px);padding:22px 28px;border:1px solid #d9e2ec;border-radius:12px;background:#fff;color:#172b4d;box-shadow:0 12px 48px #0003;font:16px/1.5 system-ui,sans-serif;pointer-events:none}
.bes-navigation-status[hidden]{display:none!important}
.bes-navigation-spinner{width:24px;height:24px;flex:0 0 24px;border:3px solid #dce6f3;border-top-color:#3867ff;border-radius:50%;animation:bes-navigation-spin .8s linear infinite}
@keyframes bes-navigation-spin{to{transform:rotate(360deg)}}
@media(prefers-reduced-motion:reduce){.bes-navigation-spinner{animation:none}}

/* Support live workspace */
.support-live-mobile-nav { display: none; }
.support-live-workspace {
    display: grid;
    grid-template-columns: minmax(250px, 0.8fr) minmax(360px, 1.5fr) minmax(250px, 0.8fr);
    height: var(--support-workspace-height, 100dvh);
    grid-template-rows: minmax(0, 1fr);
    border: 1px solid var(--bs-border-color);
    background: var(--bs-body-bg);
    overflow: hidden;
}
.support-live-pane { min-width: 0; min-height: 0; display: flex; flex-direction: column; }
.support-live-messages { display: grid; grid-template-rows: auto minmax(0, 1fr) auto; overflow: hidden; }
.support-live-messages > .support-live-pane-header { grid-row: 1; }
.support-live-messages > .support-conversation-placeholder,
.support-live-messages > .support-message-stream { grid-row: 2; }
.support-live-messages > .support-message-composer { grid-row: 3; }
.support-live-messages > .support-live-pane-header,
.support-live-messages > .support-message-composer { flex-shrink: 0; }
.support-live-messages > .support-message-stream { flex: 1 1 0; min-height: 0; overscroll-behavior: contain; }
.support-live-pane + .support-live-pane { border-left: 1px solid var(--bs-border-color); }
.support-live-pane-header { min-height: 58px; padding: .75rem 1rem; border-bottom: 1px solid var(--bs-border-color); display: flex; align-items: center; justify-content: space-between; gap: .75rem; }
.support-live-list { overflow-y: auto; }
.support-conversation-group { padding: .75rem 0; border-bottom: 1px solid var(--bs-border-color); }
.support-conversation-group-title { padding: 0 1rem .5rem; display: flex; justify-content: space-between; align-items: center; }
.support-conversation-group-title h3 { margin: 0; font-size: .78rem; font-weight: 700; text-transform: uppercase; color: var(--bs-secondary-color); }
.support-conversation-empty { padding: .6rem 1rem; color: var(--bs-secondary-color); font-size: .875rem; }
.support-conversation-list { margin: 0; padding: 0; list-style: none; }
.support-conversation-button { position: relative; width: 100%; min-height: 78px; padding: .7rem 1rem; border: 0; border-left: 3px solid transparent; background: transparent; color: inherit; text-align: left; display: grid; gap: .15rem; }
.support-conversation-button:hover { background: var(--bs-tertiary-bg); }
.support-conversation-button[aria-current="true"] { border-left-color: var(--bs-primary); background: var(--bs-primary-bg-subtle); }
.support-conversation-name { font-weight: 650; overflow-wrap: anywhere; }
.support-conversation-unread { position: absolute; top: .65rem; right: .75rem; max-width: calc(100% - 1.5rem); }
.support-conversation-button:has(.support-conversation-unread) .support-conversation-name { padding-right: 4.5rem; }
.support-conversation-meta,.support-conversation-assignment { color: var(--bs-secondary-color); font-size: .78rem; }
.support-conversation-placeholder { flex: 1; min-height: 0; display: flex; align-items: center; justify-content: center; gap: .5rem; color: var(--bs-secondary-color); text-align: center; padding: 1.5rem; }
.support-message-stream { flex: 1; min-height: 0; overflow-y: auto; padding: 1rem; background: var(--bs-tertiary-bg); }
.support-message { width: fit-content; max-width: min(82%, 640px); margin: 0 0 .75rem; padding: .65rem .8rem; border: 1px solid var(--bs-border-color); border-radius: 8px; background: var(--bs-body-bg); overflow-wrap: anywhere; }
.support-message-agent { margin-left: auto; border-color: var(--bs-primary-border-subtle); background: var(--bs-primary-bg-subtle); }
.support-message p { margin: 0; white-space: pre-wrap; }
.support-message span { display: block; margin-top: .25rem; color: var(--bs-secondary-color); font-size: .72rem; text-align: right; }
.support-message-composer { padding: .75rem; border-top: 1px solid var(--bs-border-color); display: grid; grid-template-columns: minmax(0,1fr) 44px; gap: .5rem; align-items: end; }
.support-message-composer textarea { resize: vertical; max-height: 180px; }
.support-message-composer button { width: 44px; height: 44px; }
.support-live-detail { overflow-y: auto; }
.support-live-detail > [data-support-detail-content] { padding: 1rem; }
.support-detail-list { margin: 0; }
.support-detail-list > div { padding: .5rem 0; border-bottom: 1px solid var(--bs-border-color); }
.support-detail-list dt { color: var(--bs-secondary-color); font-size: .75rem; font-weight: 600; }
.support-detail-list dd { margin: .1rem 0 0; overflow-wrap: anywhere; }
.support-live-actions { display: grid; gap: .65rem; padding-top: 1rem; }
.support-live-detail > .support-live-actions { padding: 1rem; flex-shrink: 0; }
[data-support-live-workspace] [hidden] { display: none !important; }

 .support-panel-account { display: flex; }
 .support-panel-sidebar > .offcanvas-body { min-height: 0; overflow-y: auto; }
@media (min-width: 1200px) {
    .support-panel-account.collapse { display: flex !important; }
    .support-panel-sidebar { height: 100dvh; position: sticky; top: 0; overflow-y: auto; }
}
@media (max-width: 1199.98px) {
    .support-panel-shell > .navbar > .container-fluid { flex-wrap: nowrap; gap: .5rem; padding-inline: .75rem !important; }
    .support-panel-shell .navbar-brand { min-width: 0; overflow: hidden; text-overflow: ellipsis; margin: 0; }
    .support-panel-account { position: absolute; top: 100%; left: 0; right: 0; padding: .75rem; background: var(--bs-body-bg); z-index: 1030; box-shadow: 0 .25rem .5rem #0003; }
    .support-panel-account:not(.show) { display: none; }
    .support-panel-account.show { display: flex; }
    .support-panel-sidebar { width: min(85%, 360px) !important; }
    .support-panel-shell > .container-fluid { padding-inline: 0; }
    .support-panel-shell > .container-fluid > .row > main { width: 100%; min-width: 0; padding: .75rem !important; }
    .support-panel-shell main > .mb-4 { margin-bottom: .5rem !important; }
    .support-panel-shell main > .mb-4 h1 { font-size: 1.125rem; }
    .support-panel-shell main > .mb-4 p,
    .support-panel-shell main > nav[aria-label],
    .support-panel-shell [data-presence-summary],
    .support-panel-shell [data-support-presence] h2 { display: none; }
    .support-panel-shell [data-support-presence] { padding: .5rem !important; margin-bottom: .5rem !important; }
    .support-panel-shell [data-support-presence] > div { justify-content: flex-end !important; }
    .support-live-mobile-nav { display: flex; }
    .support-live-workspace { display: block; overflow: hidden; }
    .support-live-pane { display: none; height: 100%; min-height: 0; max-height: none; border: 0 !important; }
    .support-live-pane.is-mobile-active { display: flex; }
    .support-live-messages.is-mobile-active { display: grid; }
    .support-live-pane-header { min-height: 0; padding: .5rem .75rem; }
    .support-message-composer { padding: .5rem; }
    .support-message-composer textarea { height: 3.5rem; resize: none; }
    .support-message-stream { padding: .5rem; }
    .support-live-detail > [data-support-detail-content] { display: block; }
    .support-message { max-width: 92%; }
}

/* Support history and visitor directory */
.support-history-filters { display: grid; grid-template-columns: repeat(3,minmax(0,1fr)); gap: .75rem; padding: 1rem 0; border-block: 1px solid var(--bs-border-color); }
.support-history-filter-actions { display: flex; align-items: end; gap: .5rem; }
.support-history-workspace { display: grid; grid-template-columns: minmax(270px,.75fr) minmax(0,1.5fr); min-height: 600px; margin-top: 1rem; border: 1px solid var(--bs-border-color); }
.support-history-list-pane,.support-history-detail-pane { min-width: 0; display: flex; flex-direction: column; }
.support-history-detail-pane { border-left: 1px solid var(--bs-border-color); }
.support-history-pane-header { min-height: 58px; padding: .75rem 1rem; display: flex; align-items: center; justify-content: space-between; gap: .75rem; border-bottom: 1px solid var(--bs-border-color); }
.support-history-list { margin: 0; padding: 0; list-style: none; }
.support-history-conversation { width: 100%; min-height: 76px; padding: .7rem 1rem; display: grid; gap: .15rem; border: 0; border-left: 3px solid transparent; border-bottom: 1px solid var(--bs-border-color); background: transparent; color: inherit; text-align: left; }
.support-history-conversation:hover { background: var(--bs-tertiary-bg); }
.support-history-conversation[aria-current="true"] { border-left-color: var(--bs-primary); background: var(--bs-primary-bg-subtle); }
.support-history-conversation span { color: var(--bs-secondary-color); font-size: .78rem; }
.support-history-empty { margin: 0; padding: 2rem 1rem; color: var(--bs-secondary-color); text-align: center; }
.support-history-detail { min-height: 0; display: flex; flex: 1; flex-direction: column; }
.support-history-summary { display: grid; grid-template-columns: repeat(3,minmax(0,1fr)); margin: 0; padding: .75rem 1rem; border-bottom: 1px solid var(--bs-border-color); }
.support-history-summary div { min-width: 0; padding: .45rem; }
.support-history-summary dt { color: var(--bs-secondary-color); font-size: .75rem; }
.support-history-summary dd { margin: .1rem 0 0; overflow-wrap: anywhere; }
.support-history-messages { min-height: 0; padding: 1rem; display: flex; flex: 1; flex-direction: column; }
.support-history-message-log { min-height: 280px; max-height: 520px; margin-top: .75rem; padding: 1rem; overflow-y: auto; background: var(--bs-tertiary-bg); }
.support-visitor-search { display: flex; align-items: end; gap: .75rem; padding: 1rem 0; border-block: 1px solid var(--bs-border-color); }
.support-visitor-search > div:first-child { width: min(100%,560px); }
@media (max-width: 991.98px) { .support-history-filters { grid-template-columns: repeat(2,minmax(0,1fr)); } .support-history-summary { grid-template-columns: repeat(2,minmax(0,1fr)); } }
@media (max-width: 767.98px) { .support-history-filters { grid-template-columns: 1fr; } .support-history-workspace { grid-template-columns: 1fr; } .support-history-detail-pane { border-left: 0; border-top: 1px solid var(--bs-border-color); } .support-history-summary { grid-template-columns: 1fr; } .support-visitor-search { align-items: stretch; flex-direction: column; } }